Sticker Shock

Customer: What does "2 Day Rental" mean?

Me: It means that you can rent it for up to 2 days.

Customer: But what does that mean?

Me: I'm sorry I don't follow.

Customer: (to wife) SEE! That's the racket here. That's how they get you. (Points to "2 Day Rental" sticker.

Here, right here, what does that mean?!

Me: That says that you can have the rental for up to 2 nights. That is the base time period for the pricing. $3.85 in two day increments, or one day for $2.85. 

Customer: OH-HOHO So that's why we've gotten late fees. Because these are suppose to be back in 2 days? I don't think that its fair to charge someone late fees when it isn't clear how long the rentals are for. If I can have the rental for 1 night or 2 nights and the sticker says 2 days how am I suppose to know when I need to bring it back? And how was I suppose to know that they are only for 2 days and not longer? That sticker is misleading!

Argue With Me #1 "Three Dollars"

I felt like this kid from "Better Off Dead"

This transaction was going just fine until the computer had to announce to me that the customer had an outstanding balance on their account. That's when we went from logical and into the this "argument."

Me: Your account is showing a balance of $3.00
Them: Ummm...how is that possible? I return everything on time, always.
Me: Ok, it could be a mistake let me take a look. (tap tap tap) Ok looks like the movie was due on 7/14 and you returned it on the 23rd.
Them: Exactly, how the hell is that overdue?
Me: Well the movie was 9days over due. It was late.
Them: How so?
Me: Because it was returned 9 days after the day it was suppose to be back. Do you remember how long the rental period was for?
Them: Ya, 5 days.
Me: And five days after the 9th would be?
Them: I don't have a calander. How should I know.
Me: It would be the 14th.
Them: Well you can't expect people to remember when a movie is due back.
Me: Well there is a guide on the back that tells you when your movie is due.
Them: I can't use the guide on the back if I don't remember when I rented the movie.
Me: The number for the store is also on the front of the box, you could have called to ask.
Them: Well I didn't think to do that........So are you gonna let the fee go?



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This just in!
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Them: Hey are these late?
Me: When were they do?
Them: Last week sometime.
Me: Ya, they're late.